Online reputation management is critical to hotel business and changing market conditions. In this course while you will learn how to manage and improve the online reputation management, you will also learn how it gets integrated to the CRM process of the hotel.
Reviews and Social Media
Online Reputation Management (ORM)
Customer Relationship Management
Managers and Executives in Rooms Division, Sales and Marketing and General Management with the responsibility of optimizing revenues and integrating it throughout the company
Hotel professionals looking at improving their revenue management and distribution knowledge and skills